Someone suggested a forum (like Discourse) instead of a chat room, since it would be searchable and easy to reference. It makes sense and would bring more reliability to project support. I'd still need help from moderators, just like with a Matrix room, but a forum would let people find answers without having to ask. I'm personally drawn to this idea. What about you?
@apps Hi Tom. I thought about it on my run, and I have to say I'm not a fan of either. I applaud your decision to route support from Mastodon to Codeberg. This is the right way in my opinion. Forums are nice, but even there, most of the questions will either be duplicates (solvable by a mod) or have to be answered by you. Take issue 1418 for example. Only you can decide and either close it or implement it (both should not be too time-consuming).
@apps So ultimately, it will probably be a lot of cross-referencing for mods (to Codeberg or your toots) to close threads, and the rest will pile up for you. I'm sorry if this sounds negative. I know a forum can be fun, but they can also be a lot of work. Here on Fedi, the hashtag is good for questions too. There are many people helping out already. If you want something transferred to Codeberg, you can tag me, and I'm happy to open the ticket. I don't think another medium will be beneficial.
Thanks @HurricaneWeasel I was considering NodeBB, which supports federation so people could participate from the Fediverse directly. Not for issues, but for simple questions not yet answered. The rules would point to Codeberg for feature requests and bug reports. I started thinking about it because people often ask what happened to the Matrix rooms. That said, your point is valid and your feedback really matters.
They serve different purpose. i would chose the forum route because i alway considered Mastodon as a livechat, so it kinda feel redundant.
On Matrix, you won't be able to categorize content. You can't move message. But there is a more direct communication with users and for me it already exist with Mastodon.
The forum, people ask question in the title and we answer below. Because the UI enforce this structure. So the organization is clear. We can mark their question as solved. Overtime, it can serve as a database for similar issue when we search on internet. And that's what mastodon and matrix are missing.
And as you said fediverse users can connect to it, especialy the threadiverse (lemmy, mbin, nodebb, piefed...)
