prev boost: when I had to set up a computer for somebody ages ago, I had to contend with the fact that she had "average computer literacy" but her literacy was almost entirely for windows 3.1. she never upgraded to 95 or 98, let alone xp, never used the internet, nothing
because of this, she was basically left completely behind by changes in tech, especially because she fundamentally could not interface with modern computers because the entire interface was almost completely alien to her
so I set her up with linux
I set up all her games, 16 bit windows apps that literally could not run on modern devices, to launch silently through wine if she double clicked on their icons. I also had a script set up with an icon that said "FIX" so that if something like her DPI settings changed or things just weren't working right, she could click on the big FIX icon and it would change all her settings to things that they should be
tech support is about finding out their needs, their comfort zone, and meeting them there
